A mother in Delano, Minn. is demanding to know how not one, but two of her young daughters were given either the wrongly-labeled or expired prescriptions from the same CVS pharmacy.
"It's like my trust is completely gone,” Vanessa Gilbertson said.
The challenges of raising a family of three often means mom Vanessa Gilbertson is picking up her fair share of prescriptions, but last month what she got from CVS pharmacy was not what the doctor ordered.
"The manufactures label said that it was Amoxicillin but label CVS put on it was Ibuprofen,” she said.
The medicine was for her 7-year-old Alyssa's ear infection -- and luckily, the mistake was caught just in time.
"I would have been giving her double doses of that the whole time,” Gilbertson said.
She said the pharmacist apologized and the mistake was fixed. Gilbertson thought the whole thing was over, until this past week.
Not long after picking up a prescription for her 5-month-old daughter dealing with a severe bout of GERD, Gilbertson said she noticed her symptoms began to return.
"She's crying, not sleeping and vomiting,” she said.
After 9 doses, she realized the medicine had expired in June.
"My first thought was that this was just insane that this happened again,” she said.
Statement from CVS
"We sincerely apologize to Ms. Gilbertson. Her children’s prescriptions were corrected as soon as we learned of these incidents and our pharmacy supervisor has personally apologized to her. The health and safety of our customers is our number one priority and we have comprehensive policies and procedures in place to ensure prescription safety. Prescription errors are a very rare occurrence, but if one does occur we determine what happened in order to prevent it from occurring again. We have taken corrective action at the pharmacy and remain committed to ensuring that prescriptions are dispensed safely and accurately to our patients."
CVS Public Relations