After a series of major issues with customer service and situations where passengers were left stranded in Mexico, the CEO of Sun County Airlines answered questions Monday about the future of the Minnesota-based carrier.
More passengers are facing issues with Sun Country Airlines leaving them behind and the company is blaming a recent technology upgrade.
Passengers on a Sun Country flight are irate after they felt like they were stranded in Cancun, Mexico for the night.
After Sun County Arlines agreed to reimburse travel costs after stranding passengers in Mexico, some passengers still aren't satisfied.
Sun Country Airlines is now committing to reimburse customers for their return trip costs after several canceled flights to Mexico stranded hundreds of travelers in Mazatlan, Cancun and San Jose del Cabo, the byproduct of an historic snowstorm that crippled operations at MSP and slowed down travel in much of the upper Midwest last weekend.
Minnesotans were stranded in Mexico after cancelled Sun Country flights left them without a way home.
Among the hundreds of passengers stranded in Mexico when Sun Country Airlines canceled several return flights to MSP International Airport is the majority of Hayden and Kristi Courrier's wedding party, the result of a record-setting blizzard that rocked most of the upper Midwest over the weekend.
Sun Country Airlines announced Tuesday it is laying off 350 ground service workers at Minneapolis-St. Paul International Airport.