Minnesotans feeling Christmas frustration after packages aren’t delivered in time

A UPS Access Point in Minneapolis helps customers retrieve packages that weren't claimed on their doorstep.

The United States Postal Service estimates it will deliver more than 800 million packages this holiday season, UPS estimates it will deliver 750 million packages and with more and more people shopping online, this can lead to delivery delays.

Some are also struggling to get their packages delivered to loved ones by Christmas.

Tamara Hanson, of Golden Valley, says she sent five packages to friends in the United Kingdom at the beginning of December. She was told they would take about a week to arrive. She says one of the packages was delivered but, by using tracking numbers, she’s watched the other four bounce between Chicago and Minneapolis for weeks.

“I’m frustrated because I had to spend a lot of money to ship overseas,” Hanson said.

Hanson says she has called the post office and has been directed to several people there. She says the most recent number she was given rings and rings until she gets a message saying her call cannot be completed.

“I’m just kind of at a loss I don’t know what to do at this point,” Hanson said.

It’s not just customers feeling the frustration. Maciek Sikora, owner of Sikora Polish Market in Minneapolis, made his store a UPS Access Point about four years ago.

“If you live around here and you’re not home when the package arrives UPS will bring the package here and you can pick it up within seven days from us free of charge,” Sikora said.

He says during the holidays as many as 30 people a day come to his store to pick up their packages. He says one benefit of the service is getting new customers into his store. A disadvantage, he says, is when customers become frustrated with him over the timing of their package delivery.

“We have to deal with people who are not happy with packages being either late or being here but most people are very appreciative that they’re not sitting at the door in the snow,” Sikora said.

He says he’s preparing for a busy package return season. Delivery services are too.

UPS estimates on January 2, 2020 they will receive 1.9 million packages as people ship returns. In the week or so after Christmas they estimate they will receive 1 million packages a day. UPS estimates a 26% increase in returns this year compared to last year, breaking a returns record.