What to know: US approved over $42 billion in loan forgiveness for public service workers

The U.S. has approved more than $42 billion in federal student loan debt forgiveness for more than 615,000 borrowers in the past 18 months as part of a program aimed at getting more people to work in public service jobs, the U.S. Department of Education said this week.

The Public Service Loan Forgiveness program is open to teachers, librarians, nurses, public interest lawyers, military members and other public workers. It cancels a borrower's remaining student debt after 10 years of public interest work, or 120 monthly payments.

The program is separate from President Joe Biden’s student debt relief plan, which would wipe away or reduce loans for millions of borrowers regardless of what field they work in. The U.S. Supreme Court is currently considering whether that plan can go ahead.

The Public Service Loan Forgiveness program, known as PSLF, was launched in 2007, but stringent rules meant that more than 90% of applicants were rejected, the Department of Education said in 2019.

In October 2021, the government temporarily relaxed the requirements, making it easier for people to apply and be approved. Those relaxed requirements ended in October 2022. However, borrowers who want to increase their payment count have another opportunity to do so. They can apply for the one-time account adjustment until the end of the year.


FILE - The procession begins as the graduates enter the arena during the Northeastern University commencement at the TD Garden in Boston on May 4, 2018. (Suzanne Kreiter/The Boston Globe via Getty Images)

Through the one-time account adjustment, borrowers with direct loans through the William D. Ford program will have similar benefits to those that were available under the limited PSLF waiver. Borrowers who do not have direct loans can consolidate and receive PSLF credit for prior payments as part of this adjustment, as long as they submit a consolidation application by the end of 2023.

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One of the people who benefited from the PSLF waiver was Beth Bourdon, an assistant public defender in Orlando, Florida.

Bourdon had about $57,000 of student loans forgiven in February 2022. Previously, because her loans had been acquired through the Family Federal Education Loan Program, Bourdon didn’t qualify for relief. But when the waiver took effect in October 2021, she successfully applied.

"I kept checking and re-checking the site, and one day I went and the balance was zero," Bourdon said. "Two days later I got the official letter."

With the exception of one two-year period, Bourdon has worked in public interest law since 2005. She said she made payments of about $417 every month from June 2008 to October 2021, when she consolidated her loans and applied for PSLF.

"Public defenders, we don’t get paid a lot," she said. "When people’s student loans hit, they’re faced with a really hard decision. Can I remain doing this job I love or will I have to go to a civil firm to try to make money? The PSLF helps try to retain talented people who would otherwise go somewhere else."

Bourdon said the cancellation gives her "breathing room."

She added that she personally talked about 10 people she knows through the process of applying for forgiveness via the waiver, and that several have already received cancellation.

"It’s so great — knowing how relieved I was, for my friends to have that kind of relief too," she said.

Starting July 1 of this year, the Education Department will implement changes designed to make the PSLF application process easier. Some of the changes were previously included in the waiver.


FILE - Graduates at their ceremony.  (Silas Stein/picture alliance via Getty Images)

Here’s what you need to know if you want to apply:

Who qualifies?

If you are or were previously employed at least 30 hours per week with the following types of organizations, you qualify:

Government organizations at any level (U.S. federal, state, local, or tribal). This includes the U.S. military, all work in public education, and full-time volunteer work with AmeriCorps and the Peace Corps.

— Any not-for-profit organization that is tax-exempt under Section 501(c)(3) of the Internal Revenue Code.

— If you work for a not-for-profit organization that is not tax-exempt, you may still qualify for PSLF if the organization provides certain types of qualifying public services such as emergency management, legal aid and legal services, early childhood education, service to individuals with disabilities or the elderly, public health, including nurses and nurse practitioners, public library and school library services, and public safety such as crime prevention and law enforcement.

To demonstrate that your job in public service qualifies you for forgiveness, you’ll file an employer certification form with your servicer, listing jobs you’ve held.

You must have direct loans or consolidate other federal student loans into a direct loan. You must also make 120 qualifying payments or 10 years of payments.

Which student loans are eligible?

Any federal student loan received under the William D. Ford Federal Direct Loan program is eligible.

If you have either a Federal Family Education Loan (FFEL) or a Federal Perkins Loan, you’ll need to consolidate those into direct loans with your servicer. Payments made on these loans before you consolidated them do not count as qualifying PSLF payments.

Private student loans are not eligible.


FILE - Students of Teesside University march through the streets on Nov. 23, 1994.  (Doug Moody/Mirrorpix/Getty Images)

How can I apply?

You can apply to the program using the PSLF help tool. If you want to do it manually, you can print and mail a PSLF form.

How can I consolidate my debt into a direct loan?

First, visit studentaid.gov to see if you have loans made under the Federal Family Education Loan or Perkins Loan Program. Those are the loans you’ll consolidate.

Next, apply online or by mail. The process is free and takes about six weeks to complete, but you can submit the Public Service Loan Forgiveness form after consolidation is complete.

What counts as a qualifying payment? 

A qualifying monthly payment is a payment that you made after Oct. 1, 2007, while you were employed by a qualifying employer.

The 120 qualifying monthly payments don’t need to be consecutive. For example, if you have a period of employment with a non-qualifying employer, you will not lose credit for prior qualifying payments.

What about the payment pause? 

Student loan payments are currently paused because of the COVID pandemic.

Payments are set to resume, along with the accrual of interest, 60 days after the current Supreme Court case about student loan forgiveness is resolved. If the case hasn’t been resolved by June 30, payments will start 60 days after that.

Borrowers will get credit toward PSLF for payments they would have made during the pause as long as they meet all other qualifications for the program, according to the Education Department.

For the qualifying payments to show in your account, you must submit a PSLF form that certifies your employment during the pause.


FILE - Graduates arrives at Williams Stadium prior to the start of the commencement ceremony on the campus of Liberty University, May 9, 2015, in Lynchburg, Virginia.  (Drew Angerer/Getty Images)

How many people are currently in the program? 

As of mid-April of this year, more than 615,000 borrowers have qualified for forgiveness under the limited PSLF waiver, which ended in October. Some borrowers who submitted their applications prior to the end date may continue to have their applications processed from the waiver period.

Who can I contact if I have questions? 

If you have a specific question about your application, it’s best to call or email a representative.

For general questions about student loans, the Federal Student Aid Information Center (FSAIC) hosts a contact center that allows borrowers to live chat, call or email.


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