Thousands of students are on edge at Globe University after an internet server outage leaves them unable to login to their online classes on the weekend of their finals.
The issues with the internet server began on Wednesday after a storage failure, according to school officials.
Globe University is largely an online school, so many students depend on this resource to do assignments and take finals, everything that would be done essentially in an on-campus class.
Some students feel stuck. "We can't call anybody, we can't email anyone... we can't do anything..." Joe Nellen said. "People have been having issues with the network and server for quite a while." "Some people are graduating from this quarter and still can't take their finals for this quarter... they graduated but can't graduate."
According to Globe University, the website should be fixed by Monday and final deadlines will be extended.
Joe doesn't think that's enough for the $6,000 he pays in tuition for twelve credit hours at Globe.
"If we are paying a high cost of tuition I expect a higher level of service than no response and a website that is already down..." Joe said. He still believes his money was well spent despite all of the recent problems.
Globe University has released this statement:
"The technical issues we are experiencing are due to storage failure, and our IT team has been working around the clock with the storage manufacturer to remedy the issues. We have and will continue to accommodate our students. Some finals were impacted by the technical issues caused by the storage failure, however we have informed students that they will be able to submit homework and take finals without penalty as soon as our websites are back up and running. This has impacted not only students, but our employees, and we appreciate their patience and understanding during this unfortunate experience. Services are already starting to be restored and we anticipate the system that will allow students to complete their finals will be functional by Monday. "