MINNEAPOLIS (KMSP) - Metro Transit has a new safety feature that allows bus and light rail passengers to discreetly report any suspicious or unwanted behavior with a text message. Using the “Text for Safety” feature, customers are put in direct contact with trained Metro Transit staff who can respond by text and send Transit Police if needed.
Metro Transit expects the new texting feature to be particularly useful in harassment situations and other scenarios in which a passenger may not feel safe making a phone call for help.
Customers can access the service anytime, seven days a week by sending a text message to 612-900-0411 or through the Metro Transit app. The Text for Safety service is free but standard messaging rates apply.
In emergencies, customers should continue to call 911 or use emergency call buttons available at all rail and A Line stations and on trains.
Questions or comments about issues like service delays, facility or vehicle maintenance needs or lost items should continue to be directed to Metro Transit's Customer Relations Department.