MINNEAPOLIS (KMSP) - Delta Airlines announced Tuesday morning it would be cancelling about 300 flights worldwide. That number increased to 530 cancellations by noon. This follows an outage Delta's system experienced early Monday morning that caused about 1,000 cancelations.
"We were able to bring our systems back on line and resume flights within a few hours yesterday but we are still operating in recovery mode," said Dave Holtz, Senior Vice President Operations and Customer Center. "We are sorry for what many of our customers have experienced over the past 24 hours, including those who remain at airports and continue waiting for their flights. We are doing everything we can to return our operation to normal reliability, but we do expect additional delays and cancellations."
Delta says unaccompanied minors who have not yet begun travel will not be able to fly until Wednesday. Delta is offering compensation to those affected and hotel rooms if the cancelation requires an overnight stay.
In Minneapolis, Delta passenger Chris Shaffer was trying to find the silver lining while stranded at MSP on Monday. His trip from Buffalo home to Los Angeles was one of so many itineraries ruined by the massive computer crash at Delta’s hub in Atlanta.
“The positive note is I am in Minneapolis. Got my pan-fried walleye. When you get lemons, make lemonade,” Shaffer said. “The unfortunate thing is you can’t get a hold of Delta. If you are trying to call, you might as well walk home. It’s so busy. It’s understandable. The whole world is dealing with this right now.”
Delta ordered 450 sleeping mats for travelers who were stranded overnight, and some concessions at MSP stayed open all night.
The Delta outage began around 1:30 a.m. CT Monday. Flights that were already en route were operating normally, but others were delayed or canceled. Flight status systems, including airport screens, were incorrectly showing flights on time.
“A power outage in Atlanta, which began at approximately 2:30 a.m. ET, has impacted Delta computer systems and operations worldwide, resulting in flight delays,” Delta first announced in a statement Monday.